Return Policy: 30 days or less
Des Moines Feed & Nature Center would like all of our customers to have a great experience using our products. We understand sometimes you receive your product damaged or in error. If this happens please or call us 515-262-0154. Product that is ordered incorrectly will have a 20% restocking fee. You are responsible for paying shipping back to our fulfillment center @ Des Moines Feed and Nature Center 2019 Hubbell Ave Des Moines,Iowa zip code 50317. Product can only be returned if the package in unopened. Once the product has been opened. It can’t be returned under any circumstances. 30 days is our cut off for returns. Once you have reached the 30-day mark. Product can not be returned.
Refund of product:
Your credit card will be refunded 100%, if your product was damaged during shipping. We ask that you send us a picture via email to help us resolve the issue with ups. The card used to purchase our products will be refunded within three business days. A copy of your refund receipt will be emailed to your address on file.
If you have purchased one of our products and find yourself unhappy for any reason. Des Moines Feed & Nature Center will provide you with 100% money back on your credit or debit card. We are always reading and listening to ways our products and staff can improve your experience. Please your thoughts.